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Q1: How long will I get replies?

A: Generally our sales will try our best to reply you in 24 hours.

Q2: What is the date of delivery?

A: If we have in stock, the delivery time is in 5 working days. For the large quantity, we will calculate the delivery date and confirm it into the proforma invoice.

Q3: Do you accept sample order?

A: Yes, we accept small order from 10g, 100g, and 1kg for your evaluation quality of our goods.

Q4: Can I have my own customized product?

A: If we don't have the nanoparticle you need, yes, it is generally possible for us to produce it. But, it usually requires a minium of quantities ordered, thousand of dollars of overhead costs, and about 10 days above lead time. If interested, please contact with our sales to discuss what customized product you need.

Q5: How do you ship out the goods?

A: Generally, we can ship your order through FedEx, TNT, DHL, or EMS on your account or repayment. You will receive the goods in 3 days for domestic shipments, while international shipments typically take shipping companies a few working days to deliver.

Q6: Can I order Collect on Delivery?

A: Unfortunately, we don't accept collect on delivery.

Q7: Where is the shipping port?

A: Usually it is on Shenzhen, Guangdong.

Q8: What is your payment term?

A: We accept TT, Western Union and Paypal. L/C is only for above 50000 USD deal. No matter which payment method you choose, please send us the bank receipt via email after you finished your payment.

Q9: Is there any discount?

A: After your samples test, we will supply a competitive price according to your large quantity.

Q10: How about the packing?

A: Usually we provide the double anti-static packing and strong carton. Of course, if you have special requirement on them, please contact us in advance.

Q11: How do I put my order to buy your goods?

A: When you confirm your order, we will send our Proforma Invoice via email for you. The Proforma Invoice has the order number for your reference and confirmed the products you ordered. After we ship our the goods, we will email you the tracking number and you can check your goods on the official courier website.

Q12: Are there any other costs?

A: Beyong product costs, transfer fee and shipping costs, we do not charge any fees.

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Contact Person:Dana
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